Helpdesk Support Technician


A Helpdesk Support  Technician with experience supporting users with 1st Line technical faults is required by our IT and Telephony client based in Leatherhead, Surrey. A salary of up to £18k basic is available plus shift allowance.

As Helpdesk Support Technician you will maintain SLAs on support tickets ensuring that customer problems are resolved to a satisfactory conclusion or escalated to the correct team. The successful candidate will ideally have solid knowledge of Microsoft Operating Systems support as well as some telephony support (VOIP for example).

The ideal applicant will be keen to gain experience with some of the following technologies: Microsoft Server 2016, Exchange administration, Office 365, Cisco Meraki and Zyxel firewalls, Solarwinds, Sophos Anti-virus. Training can be provided.

Our Client

Our client is a long-established IT & Telecoms company with a core team of 30 staff. They are accredited investors in people and offer their staff opportunity to grow and develop.

Required skills:

- 1st Line IT Support experience

- Microsoft O/S and strong hardware and software support

- Strong fault diagnosis and communication skills

 

Who would suit this role?

This is an excellent role for an IT Support Technician with 6 to 12 months of helpdesk or 1st line IT Support experience to join a well-established and rewarding employer based in Leatherhead, Surrey.

Salary:

Basic salary to £18k basic plus shift allowance of £1,700

Location:

Leatherhead, Surrey

Commute from: Epsom / Sutton / Redhill / Reigate / Dorking / Chessington

To Apply:

Please send your CV through to Peter Strutt of CV Screen in strict confidence.

Summary:

- IT Support Analyst vacancy in Leatherhead, Surrey

- Microsoft Operating Systems support experience required

- Telephony support and experience (VOIP / DSL)

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