IT Service Desk Analyst

IT Service Desk Analyst   

We have an excellent opportunity for an IT professional who has experience within an IT Support or Service Desk role to join a technology business within the property industry. The successful candidate will be sat within a talented IT team reporting into the Service Delivery Manager, based in their Kettering office.

The successful candidate would be responsible for analysing and troubleshooting a variety of issues and request via telephone, email and remote desktop support. It would be a real advantage if the post holder has some experience with web based platforms knowledge along with awareness of front end processes and structures.

Within the role the IT Support Engineer will be managing issues and requests across brand-facing and corporate systems. The role will involve working with defined SLAs for any issues experienced by customers and the successful individual will be providing timely updates on issues and requests.

Responsibilities / Skills required:

·         Analyse and troubleshoot a variety of issues and requests via telephone, email, remote desktop support.

·         Solid experience in a similar role

·         Excellent analytical and diagnostic skills

·         Excellent attention to detail, organisational skills

·         Proactive and creative problem-solving approach

·         Strong sense of ownership, a can-do attitude

·         Excellent interpersonal, communications and presentation skills

·         Manage issues and requests across brand-facing and corporate systems

-    Client –

CV Screen is recruiting for a leading organisation who have a strong brand within their sector and offer great career prospects.

Who will suit the role?

This is an excellent opportunity for someone with a year or two’s industry experience within an IT Support or Service Desk role.

Salary / benefits:

£18,000 – 22,000 depending on experience



To Apply:

Please send your CV to Mark Chaumeton of CV Screen in strict confidence, CV Screen is the Recruitment Agency managing this vacancy.


IT Service Desk Analyst

Property Industry

Based in Kettering  


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