IT Support Analyst


IT Support Analyst

An IT Line Support Analyst is required by ourclient in Perth Scotland, for their ITIL Helpdesk support environment. You will have previous experience in a similar role providing support by phone, e-mail and in person whilst ensuring a high level of customer service. A salary of £17,500 is available.

The role will involve supporting and provisioning software applications as well as hardware including desktops, laptops, assorted input/output devices, network devices & smart-devices. As IT Support Analyst you will be expected to complete the initial triage & diagnosis of incidents and requests, resolving where possible or escalating to the appropriate support teams and third party suppliers.

You will have previous service desk or helpdesk experience and be used to working in accordance with established IT processes and procedures and SLAs. Knowledge and training in ITIL service management is highly desirable, but not essential. A good knowledge of Window 7/10, Microsoft Office (2016 & O365), mobile device support & active directory management is essential.

Required skills:

- IT Support experience in a busy helpdesk.

- A good knowledge of Window 7/10, Microsoft Office (2016 & O365).

- Mobile device support & active directory management.

The ideal candidate must have an excellent telephone manner and friendly approach, strong customer service and communication skills at all levels.

-- Our Client –

Our client is a leading provider of services, technology and strategic advice within their industry, and they combine excellence and innovation with the latest research and development to ensure their customers can meet today’s challenges with knowledge and confidence.

You must be able to work alternating shift patterns. Shifts are 08:00 to 16:30 or 9:00 to 17:30.

Salary:

Basic salary to £17,500 plus pension and perks.

Location:

Perth, Scotland

Commute from: Falkirk / Dundee / Kirkcaldy

Alternative Titles:

1st Line Support Analyst / Desktop Support Technician / IT Support Engineer

To Apply:

Please send your CV through to Peter Strutt of CV Screen in strict confidence.

Summary:

- IT Support Analyst vacancy in Perth, Scotland

- 1st Line Support experience required

- Windows 7 / 10 and MS Office skills required plus AD

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